Privacy policy

The data controller is Rochdale Cricket, Lacrosse and Squash Club Limited, a Registered Society (number IP21657R), trading as Rochdale Sports Club.

Registered / club address: Redbrook, Bridgefold Road, Rochdale, OL11 5BX.
Email: info@rochdalesportsclub.co.uk
Phone: 01706 646343

This policy covers our website at https://www.rochdalesportsclub.co.uk, including event ticket checkout, table ordering, Squash Academy information, mailing list sign-up and related club services.

We process personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.

Depending on how you use the club, we may process:

• Identity and contact details — name, email address, phone number
• Order details — tickets purchased, table number, items ordered, amounts paid
• Membership discount checks — first name and membership number (to verify an eligible discount; we do not use this as a public login)
• Mailing list preferences — whether you opted in to club event emails
• Payment references — Stripe payment / session identifiers (card details are handled by Stripe; we do not store full card numbers)
• Technical data — IP address, browser type, device information, and cookies needed to run the site (see our cookie policy)
• Enquiry content — messages you send us by email or phone

We use personal data to:

• Take and fulfil ticket and table orders (contract / steps prior to a contract)
• Process payments and prevent fraud (legitimate interests / legal obligation)
• Apply member discounts where you request them (contract / legitimate interests)
• Send event and club updates if you opt in (consent)
• Respond to enquiries and manage venue hire or membership questions (legitimate interests)
• Keep the website secure and working (legitimate interests)
• Meet accounting, tax and regulatory requirements (legal obligation)

We only share data where needed to run the club:

• Stripe — payment processing for tickets and table orders. Stripe acts as an independent controller/processor for payment data. See Stripe’s privacy policy.
• Hosting and IT providers — that host this website and related systems under appropriate contracts.
• Professional advisers or authorities — where required by law, or to establish, exercise or defend legal claims.

We do not sell your personal data.

Some providers (including Stripe) may process data outside the UK. Where that happens, we rely on appropriate safeguards such as UK adequacy regulations or standard contractual clauses, as described in that provider’s documentation.

• Orders and payments — normally kept for up to 7 years for accounting and tax records.
• Mailing list — until you unsubscribe or we remove inactive contacts.
• Enquiries — for as long as needed to deal with your request, then a short period afterwards.
• Technical logs / cookies — for short periods needed for security and site operation, unless a longer period is required to investigate an issue.

Under UK GDPR you may have the right to:

• Access your personal data
• Have inaccurate data corrected
• Ask for erasure in certain circumstances
• Restrict or object to certain processing
• Data portability (where processing is based on consent or contract and is automated)
• Withdraw consent where we rely on it (for example, marketing emails)

To exercise these rights, email info@rochdalesportsclub.co.uk. We may need to verify your identity before responding.

You can also complain to the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint.

Our online ticket and table-ordering services are aimed at adults. If you are under 18, please only use these services with a parent or guardian’s involvement. Coaching and junior programmes are arranged through the club under separate membership and safeguarding arrangements.

We use appropriate technical and organisational measures to protect personal data, including HTTPS, access controls for club staff tools, and payment handling via Stripe. No online service is completely secure; please contact us promptly if you think there has been a misuse of your data.

We may update this policy from time to time. The “Last updated” date at the top of the page will change when we do. Continued use of the site after updates means you should review the revised policy.